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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Fundamentals | - Understanding HP Supplies Portfolio - Solutions Selling - Competitive Positioning - Customer Needs Identification |
HP Selling HP Supplies 2019 Sample Questions:
1. What can customers look for to ensure a printer meets multiple environmental requirements?
A) Eco Labels such as EPEAT or Blue Angel
B) Instant Ink
C) HP Planet Partner logo
D) two-sided printing
2. You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?
A) print gauge technology
B) page maximizer
C) ColorSphere 3 and precision black toner
D) anti-fraud technology
3. Which statement is true regarding the use of non-HP cartridges?
A) HP and non-HP cartridges result in the same amount of paper usage.
B) The cost of an average service visit is less than $50.
C) Printer life is shortened with using non-HP cartridges.
D) Most remanufactured cartridges are successfully recycled.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B |
