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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Advise the insured to contact the ombudsperson
B) Review the policy wordings with the insured
C) Provide expected settlement values to the insured
D) Connect the insured with their loss adjuster to discuss the claim

2. Mikayla is an independent contractor who uses her own vehicle to deliver pizza. She is compensated by the number of pizzas she can deliver. If she is involved in an accident where she injures a third party, which coverage could respond?

A) The pizza company's professional liability policy
B) Mikayla's employer's liability coverage from its tenant's legal liability
C) Mikayla's homeowners policy
D) The pizza company's non-owned automobile policy

3. Jaspreet is employed as a broker. K7 Properties approached him for a large commercial policy. Two months prior to the inception date, he agreed to provide cover and sent them a binder while late details were confirmed. After finalizing the policy, he compares it to the binder and notices some premium discrepancies resulting in a higher policy premium.
List FOUR possible causes for the discrepancies.
Provide THREE solutions Jaspreet can offer the client. Explain the actions he should take after the solutions have been proposed.

4. In which Canadian province is compulsory automobile insurance purchased from a private insurer?

A) Manitoba
B) Newfoundland and Labrador
C) British Columbia
D) Saskatchewan

5. Brenda works as a property and casualty underwriter in an industry that has some staged claims. Her accounts have a poor loss ratio and she has been put on a performance plan. She recently shadowed a senior broker for training purposes. He advised her on qualifying the client to establish whether the client and the brokerage can form a mutually beneficial business relationship.
She has just been approached by a new client, who would be the largest client in her portfolio. Describe what Brenda should keep in mind for her process regarding this client. How can Brenda qualify the client? Provide two questions she could ask if she suspects a moral hazard.

Solutions: