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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A) Next Business Day onsite + Labeling and Tagging
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Deinstallation + Image load + Installation services
2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) HP Services allows you to avoid unexpected costs after the base warranty expires.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) HP Services makes it so you do not have to worry about access to spare parts.
3. What are the six stages of the HP Services lifecycle?
A) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
4. How do HP Services help customers save money and simplify processes? (Select two.)
A) They cover 80% of out-of-warranty repairs.
B) They limit unexpected costs.
C) They cover in-warranty devices from non-HP brands.
D) They provide free delivery.
E) They enable customers to concentrate on core business activities.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: B | Question # 4 Answer: D,E |
