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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Which of the following is a best practice concerning Information Security Risk assessment?

A) Information Security Risk assessments should be performed as a result of the review of every Incident.
B) Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.
C) Information Security Risk assessments should be performed once a year.
D) Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.

2. What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

A) The organization hasless suppliers to deal with.
B) The organization becomes morecustomer focused.
C) The organization behaves in a socially responsible way.
D) The environmental needs of the employees in the organization are well looked after.

3. What is the objective of Service Level Management?

A) To ensure that agreed service Availabilitycommittments to customers can be met in all circumstances
B) To establish and maintain good relationships with Customers
C) To define, agree, record and manage levels of service
D) To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

4. Which standard describes the fundamental aspects of Quality Management Systems?

A) ISO/IEC 20000
B) ISO/IEC 15504
C) ISO 9000
D) ISO/IEC 27001

5. What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?

A) It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
B) It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
C) It allows the suppliers to have full visibility of the organization's internal processes.
D) It forces the organization to adopt a hierarchical management approach.

Solutions: