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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Management and Improvement | - Continuous improvement approach - Monitoring and control processes |
| Topic 2: MOF Principles and Concepts | - Service management principles - Governance and compliance overview - Risk management and reliability concepts |
| Topic 3: MOF Service Lifecycle | - Operate Phase - Plan Phase - Deliver Phase - Manage Layer |
| Topic 4: Introduction to Microsoft Operations Framework (MOF) | - Relationship to IT service management frameworks - Purpose and scope of MOF |
| Topic 5: Service Management Functions (SMFs) | - Roles and responsibilities within SMFs - Core SMFs and their purpose |
