Updated Sep-2022 Exam Materials for You to Prepare & Pass 6211 Exam.
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Avaya 6211 Exam: Everything You Need to Know
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Getting Into The Avaya 6211 Certification: Study Guide on how to prepare for the exam and what you should expect
Avaya is the largest manufacturer of telephone systems in the world. They offer a variety of products within their portfolio, like the Avaya IP Office series. Amongst these products is the Avaya 6211 exam. If you are working or aspiring to work as an Avaya administrator, then this is a certification that you need to take. It is designed to test your knowledge and skills on how to properly install, configure, troubleshoot and administer Avaya Voice over IP (VoIP) solutions using the Avaya Messaging Administrator (MAMA). 6211 Dumps offers an excellent guide to help you get certified on your very first attempt.
NEW QUESTION 10
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. when the Email was received (office hours)
- B. what priority the Email was sent with (priority groups)
- C. the Skillset the [mail was sent to (skillset groups)
- D. specific characters, words or phrases In the Email message (keywords)
- E. who the Email was sent from (sender groups)
Answer: A,D,E
NEW QUESTION 11
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. CCMS
- B. Offline
- C. CCMA
- D. ADMIN
Answer: B
NEW QUESTION 12
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
- A. Call Presentation Class
- B. Route Point
- C. Thresholds
- D. Script
Answer: D
NEW QUESTION 13
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Testing CTI connections
- B. Transferring phone calls
- C. Testing SIP connections
- D. Making phone calls
Answer: A,D
NEW QUESTION 14
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard HTML file or flattened HTML file
- C. Single standard CSV file or flattened CSV file
- D. Single standard XSD file or flattened XSD file
Answer: A
NEW QUESTION 15
Which Orchestration Designer intrinsic is used for Multimedia contacts?
- A. CONTACT TYPE
- B. WAIT
- C. LOG
- D. QUIT
Answer: A
NEW QUESTION 16
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. SM_
- B. PO_
- C. WC_
- D. VI_
Answer: A
NEW QUESTION 17
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. The External Web server determines the skillset and priority assigned to the contact.
- B. Customized Web pages, displays to the customer.
- C. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
Answer: C
NEW QUESTION 18
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Copy the calling number from the workitem
- B. Transferring the call
- C. Accessing the address book
- D. Getting workitem status
Answer: C
NEW QUESTION 19
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- C. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- D. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
Answer: A
NEW QUESTION 20
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard HTML file or flattened HTML file
- C. Single standard CSV file or flattened CSV file
- D. Single standard XSD file or flattened XSD file
Answer: A
NEW QUESTION 21
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
- A. Set the agent user type to "Supervisor/Agent".
- B. Select the "Enable CTI for this agent" option.
- C. Select the "Create CCT agent" option.
- D. Enter the SIP address of the agent phoneset in the Voice URI field.
Answer: A
NEW QUESTION 22
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings
- B. Agent Desktop Configuration, Resources
- C. Agent Desktop Configuration, General Settings, Advanced Settings
- D. Agent Desktop Configuration, User Settings
Answer: C
NEW QUESTION 23
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
- A. Offline
- B. CCMS
- C.
- D. ADMIN
Answer: B
NEW QUESTION 24
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It provides administrative and management capabilities for CCMM resources.
- B. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- C. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
- D. It helps with implementing CTI for installed and browser-based client integrations.
Answer: C
NEW QUESTION 25
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of a vector for each email skillset
- B. the assignment of an open queue for each email skillset
- C. the assignment of a route point for each email skillset
- D. the assignment of a script for each email skillset
Answer: C
NEW QUESTION 26
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