6211 Dumps 2021 - New Avaya 6211 Exam Questions
Free 6211 Braindumps Download Updated on Nov 28, 2021 with 78 Questions
Avaya 6211 Exam Syllabus Topics:
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NEW QUESTION 11
Which tool displays the status counts for each multimedia contact type?
- A. Multimedia Data Management
- B. Multimedia Dashboard
- C. Contact Center Database Dashboard
- D. Contact Center Database Maintenance
Answer: B
NEW QUESTION 12
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
- A. The Inbound Mail Handler
- B. The Outbound Message Handler
- C. The Inbound Message Handler
- D. The Rules Engine
- E. Open Queue Engine
- F. The External Message Handler
Answer: C,D,E
NEW QUESTION 13
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the agent while waiting for the customer to join the chat session
- B. Treatments given to thecustomer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to the customer while waiting for the agent to reply in an existing chat session
Answer: C
NEW QUESTION 14
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A.
- B. CMA
- C. CCT
- D. CCMS
Answer: A
NEW QUESTION 15
During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)
- A. Progressive dialing
- B. Preview dialing
- C. Predictive dialing
- D. Predetermined dialing
Answer: A,B
NEW QUESTION 16
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
- A. Launch the screenpop internally in the initial screen of the Agent Desktop
- B. Launch the screenpop internally in the tab of the Agent Desktop
- C. Launch the screenpop externally on the user's browser
- D. Launch the screenpop externally in the agent's Conferencing software
Answer: B
NEW QUESTION 17
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Email
- B. Skillset
- C. Web Comms
- D. Server
- E. Agent
Answer: B,D,E
NEW QUESTION 18
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. SIP Connector
- B. Agent Desktop
- C. Avaya Aura Media Server
- D. API Server
Answer: B
NEW QUESTION 19
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. SIP
- B. Avaya Aura Media Server (AAMS)
- C. Contact Center Manager Server (CCMS)
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 20
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Hot Desking
- B. Maximum Open Duration
- C. New Contact Presentation
- D. Logoff Terminal State
Answer: C
NEW QUESTION 21
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?
- A. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
Answer: D
NEW QUESTION 22
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings, Advanced Settings
- B. Agent Desktop Configuration, Resources
- C. Agent Desktop Configuration, General Settings
- D. Agent Desktop Configuration, User Settings
Answer: A
NEW QUESTION 23
Which service contains the InboundMessage Handler (IMH) component?
- A. Contact Center Multimedia (CCMM) E-mail Manager Service
- B. Contact Center Multimedia (CCMM) Campaign Scheduler Service
- C. Contact Center Multimedia (CCMM) Starter Service
- D. Contact Center Multimedia (CCMM) License Service
Answer: A
NEW QUESTION 24
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?
- A. Select the "Create CCT agent" option.
- B. Enter the SIP address of the agent phone set In the Voice URI field.
- C. Set the agent user type to "Supervisor/Agent".
- D. Select the "Enable CTI for this agent" option.
Answer: A
NEW QUESTION 25
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Copy the calling number from the workitem
- B. Transferring the call
- C. Getting workitem status
- D. Accessing the address book
Answer: D
NEW QUESTION 26
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the agent while waiting for the customer to join the chat session
- B. Treatments given to the customer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to the customer while waiting for the agent to reply In an existing chat session
Answer: C
NEW QUESTION 27
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
- A. CCT Client Applications
- B. SIP Connector
- C. Contact Management Framework (CMF)
- D. CCT API
Answer: C
NEW QUESTION 28
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Email
- B. Skillset
- C. Web Comms
- D. Server
- E. Agent
Answer: B,D,E
NEW QUESTION 29
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
- A. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
- B. On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.
- C. Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server. - D. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
Answer: B
NEW QUESTION 30
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT Reference Client
- B. CCT Trace Control
- C. CCT API
- D. CCT Console
Answer: D
NEW QUESTION 31
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
- B. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- C. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- D. It is loaded on external database.
Answer: C
NEW QUESTION 32
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. VI_
- B. WC_
- C. PO_
- D. SM_
Answer: D
NEW QUESTION 33
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