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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures | - Professionalism and communication - Documentation and change management - Safety procedures and environmental controls |
| Topic 2: Networking | - Wireless networking and configuration - Basic network troubleshooting - Network types and protocols |
| Topic 3: Troubleshooting and Problem Resolution | - Common system and device issues - Software troubleshooting techniques - Hardware troubleshooting methodology |
| Topic 4: Hardware and Devices | - PC components and peripherals - Printers and imaging devices - Mobile devices and accessories |
| Topic 5: Operating Systems | - Command-line tools and utilities - System configuration and maintenance - Windows operating system features and tools |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A technician is dispatched to repair a computer that appears to boot correctly, except no video output is being displayed. No beep codes are given by the computer, but drive activity lights and keyboard lights work correctly. The technician decides that the video card may be defective and removes it from the computer, expecting the computer's POST process to provide beep codes with the card removed. Instead the computer boots properly. Which of the following is MOST likely the cause?
A) Onboard video is present
B) The RAM should be reseated
C) The onboard speaker is defective
D) The monitor is defective
2. A technician is working on a consumer computer that has multiple virus infections. The end user states that all of their data documents are stored on a backup drive. Which of the following methods are commonly available to do a clean install and return the computer back to factory condition? (Select TWO).
A) Factory recovery partition
B) Upgrade installation disc
C) Repair installation
D) Remote network installation
E) OS installation disc
3. A customer calls and states that when they have been using their computer for a long time the computer reboots itself with no error. Which of the following is the MOST likely cause of the issue?
A) Overheating
B) BIOS settings
C) Faulty processor
D) Faulty RAM
4. A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?
A) Windows Security Center
B) Users and Groups
C) User Access Control
D) Local Security Policy
5. A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?
A) Contact the manufacturer to see if service is available.
B) Ensure the correct ports are open.
C) Ensure the game system has updated firmware.
D) Ensure the game system has a static IP address.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
