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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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These are following steps for registering the 1Z0-325 exam. Step 1: Visit to Pearson Exam Registration Step 2: Click Certification in the top navigation Step 2: Signup/Login to Pearson VUE account Step 3: Search for Oracle 1Z0-325 Exam Certifications Exam Step 4: Select Date, time and confirm with the payment method
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Create and manage profiles - Set up staff accounts and roles |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Application Appearance | - Create and implement Workspaces - Create Navigation Sets - Configure Customizable Menus - Design Agent Interfaces |
| Site Configuration and Administration | - Passport configurations - System settings and configuration - Message templates and variables - Search priority and keywords |
