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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) emssve change authorizations; make needed changes to authorization
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

2. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 100000
C) 15600
D) 500000

3. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
D) BCMS is interval based and CMS is call based.

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Vector farm
C) Hunt Group farm
D) VDN farm

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The arrow an the CMS menu is up
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.

Solutions: