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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
| Topic 3: Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - Avaya IP Office system deployment - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications |
| Topic 4: Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements - Application integration and capacity planning - Data network assessment and readiness |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
2. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) VoiceMail Pro Clint
B) Avaya telephones
C) IP Office Manager
D) one-X Portal for IP Office
E) one-X Portal
3. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Users need to record their names.
B) Embedded Voicemail code is set.
C) Configure Dial By Name action off Auto Attendant.
D) Add names to the system directory.
4. Which item must be completed for an IP Office user to be counted in CCR as an agent?
A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) force Account Code must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.
5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A) NCLI3033211234
B) Ns3033211234
C) NCID3033211234
D) Nss3033211234
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: B |
