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Avaya 3000.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 30% | - Feature Implementation & Licensing - Trunks, Lines & Dial Plans - User & Extension Configuration - System Setup & Initialization - VoiceMail Pro & Auto Attendant |
| System Architecture & Infrastructure | 25% | - SCN & Multi-Site Connectivity - Hardware Components & Expansion - Network Requirements & VoIP Readiness - IP Office Platform Overview |
| Troubleshooting & Support | 25% | - VoIP Quality & Performance Issues - Support Workflow & Escalation - Endpoint & Registration Problems - Call Routing & Connectivity Issues |
| Maintenance & Monitoring | 20% | - Monitoring Tools & Log Analysis - Backup & Restore Procedures - Software Updates & Upgrades - System Status & Health Checks |






