[Sep 17, 2021] Updates Up to 365 days On Valid ITIL-Foundation Braindumps
Best QualityITIL-Foundation Exam Questions ITIL Test To Gain Brilliante Result
NEW QUESTION 85
What is the primary focus of component capacity management?
- A. Review of all capacity supplier agreements and underpinning contracts with supplier management
- B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- C. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Answer: B
NEW QUESTION 86
Which is an objective of event management?
- A. To minimize the impact of incidents due to service failures that cannot be prevented
- B. To provided a channel for users to receive standard services that they are expecting
- C. To detect changes of state that have significance for management of an IT service
- D. To maintain user satisfaction with the quality of IT services
Answer: C
NEW QUESTION 87
How is a service delivered between departments of same organization classified?
- A. Mission Critical service
- B. Organizational service.
- C. External Service
- D. Internal Service
Answer: D
NEW QUESTION 88
Which is a reason why incident management interfaces with service level management?
- A. To ensure that the status of faulty configuration items (CI) is recorded
- B. To ensure that problem records are circulated to all customers
- C. To ensure that incident resolution times are aligned with business needs
- D. To ensure that incident workarounds are acceptable to the customers
Answer: C
NEW QUESTION 89
The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
- A. Service level
- B. Customer level
- C. Corporate level
- D. Configuration level
Answer: D
NEW QUESTION 90
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Ensuring that the required functionality is available to achieve the required business outcome
- C. Deciding who the vendor of storage devices will be
- D. Defining where the vendor of an application should be located
Answer: B
NEW QUESTION 91
Which role is responsible for carrying out the activities of a process?
- A. Change manager
- B. Process owner
- C. Service manager
- D. Process practitioner
Answer: D
NEW QUESTION 92
What are the categories of events described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Scheduled, unscheduled, emergency
- C. Warning, reactive, proactive
- D. Informational, scheduled, normal
Answer: A
NEW QUESTION 93
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
- A. All of the above
- B. 1 and 3 only
- C. 2 and 3 only
- D. 1 and 2 only
Answer: A
NEW QUESTION 94
How should entries in the CSI register be categorized?
- A. Based on priority, urgency and impact to the business and to all its stakeholders
- B. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
- C. Based on best improvement opportunities in the organization to achieve a competitive advantage
- D. Based on IT service name, cost to the business and expected outcomes to the customer
Answer: B
NEW QUESTION 95
Remediation planning is BEST described in which of the following ways?
- A. Planning the steps required to be taken if a change is unsuccessful
- B. Planning how to advise the change requestor of a failed change
- C. Planning how to recover the cost of a change
- D. Planning how to compensate a user for a failed change
Answer: A
NEW QUESTION 96
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
- A. Service level management
- B. IT operations management
- C. Incident management
- D. Capacity management
Answer: B
NEW QUESTION 97
Which process is responsible for ensuring that appropriate testing takes place?
- A. Release and deployment management
- B. Service asset and configuration management
- C. Service level management
- D. Knowledge management
Answer: A
NEW QUESTION 98
Which process works with change management to ensure only authorized components are used?
- A. Service asset and configuration management
- B. Knowledge management
- C. Financial management for IT services
- D. Service portfolio management
Answer: A
NEW QUESTION 99
Which is an objective of access management?
- A. To minimize the impact of incidents that cannot be prevented.
- B. To defect changes of state that have significance for management of an IT service.
- C. To assist with general information, complains or comments.
- D. To efficiently respond to requests for granting access to services.
Answer: D
NEW QUESTION 100
The remediation plan should be evaluated at what point in the change lifecycle?
- A. After implementation but before the post implementation review
- B. Before the change is approved
- C. After the post implementation review has identified a problem with the change
- D. Immediately after the change has failed and needs to be backed out
Answer: B
NEW QUESTION 101
What is the primary focus of business capacity management?
- A. Review of all capacity supplier agreements and underpinning contracts with supplier management
- B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- C. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Answer: B
NEW QUESTION 102
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
- A. 1 only
- B. 2 only
- C. Neither of the above
- D. Both of the above
Answer: B
NEW QUESTION 103
What are the two MAJOR activities in problem management?
- A. Technical and service
- B. Resource and proactive
- C. Reactive and technical
- D. Proactive and reactive
Answer: D
NEW QUESTION 104
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. The SLA covers an individual customer group for all services they use
- B. An SLA that covers all customers for all services
- C. The SLA covers one service, for all the customers of that service
- D. An SLA for a service with no customers
Answer: C
NEW QUESTION 105
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