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NEW QUESTION 15
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
- A. CCT
- B. CCMS
- C. CCMM
- D. CCMA
Answer: A
NEW QUESTION 16
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)
- A. The SIP extension must be In the same number range as the agent telephone numbers.
- B. The SIP extension type must be H.323.
- C. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
- D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
Answer: A,D
NEW QUESTION 17
A call variable is useful because of which two characteristics? (Choose two.)
- A. They can be changed from call variable to global variable during a call session.
- B. Their values can be changed during a call session to serve as a collector for caller entered information.
- C. Only call variables of type Integer can be used as wild variables.
- D. They can be assigned a range of values when they are created in the variable editor.
Answer: B,D
NEW QUESTION 18
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .p12 format
- B. A signed certificate in .pl2 format
- C. A CA root certificate from Private or Public CA
- D. A signed certificate in .crt format
- E. A CA root from IP Office server
Answer: A,C,E
NEW QUESTION 19
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
- A. A new SIP extension needs to be added to the IP Office.
- B. A corresponding CDN needs to be set up
- C. A short code needs to be added on the IP Office.
- D. A new short code needs to be set up in the ACCS.
Answer: A,D
NEW QUESTION 20
How can a reset assignment be identified?
- A. The name will appear in the reset folder.
- B. The name will have a .res extension.
- C. The name will have two underscores behind the original assignment name.
- D. The reset assignment may be named by the user to distinguish it from the original.
Answer: A
NEW QUESTION 21
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?
- A. Contact Center Multimedia
- B. SIP Gateway Monitor SGM client
- C. System Control and Monitor Utility
- D. Contact Center Server Configuration, SIP, Network Settings
Answer: D
NEW QUESTION 22
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Right click on the service and select restart.
- B. Enter the advanced password, right click on the service and select restart.
- C. Right click on the service and select reboot.
- D. Enter the advanced password, right click on the service and select end process.
Answer: B
NEW QUESTION 23
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. System Monitor
- B. System Status
- C. IP Office Manager
- D. Avaya Grep
- E. IP Office Platform Manager
Answer: A,B,C
NEW QUESTION 24
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs in .pern format then imported into IP Office.
- B. CA server used to generate the signed certificate must be an SMGR based Private CA.
- C. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- E. Use CA server Public or Private to generate the signed certificate.
Answer: B,D,E
NEW QUESTION 25
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Download the WebLM Software Appliance from PLDS-
- B. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
- C. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
- D. Log into the vCenter or vSphere.
Answer: C,D
NEW QUESTION 26
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 27
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 28
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A. The Access Class will be used to limit the user to report on specific contact center agents.
- B. Access Classes will be used to limit a user to specific report groups.
- C. An Access Class will limit the Launchpad links a user may access.
- D. The Access Class will prevent a user from modifying skillset properties.
Answer: B
NEW QUESTION 29
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
- B. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- C. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- D. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- E. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
Answer: A,B,E
NEW QUESTION 30
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. No agents are logged into any ACCS skillsets.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. The master script is not activated.
- D. The control directory number is not acquired.
Answer: A
NEW QUESTION 31
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. IP Office 500V2 voice platform
- B. ACCS and IP Office resides on a single VMware host server
- C. Avaya Contact Center Select DVD
- D. Avaya Contact Center Select software appliance
- E. Avaya Contact Center Select hardware appliance
Answer: A,B,D
NEW QUESTION 32
Which type of activity code requires skillsets to be assigned?
- A. Walk Away Reason code
- B. Activity code
- C. Not Ready Reason code
- D. Post Call Processing Reason code
Answer: B
NEW QUESTION 33
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The service is not licensed.
- B. The service is in the process of shutting down.
- C. The patches for that service are out of date.
- D. The service was disabled because it is not being used.
Answer: A,C
NEW QUESTION 34
Which type of application variables are used to reference the sample prompts?
- A. MUSIC type variables
- B. RAN type variables
- C. STRING type variables
- D. LANGUAGE type variables
Answer: C
NEW QUESTION 35
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. CCT
- B. WebLM
- C. REGISTRY
- D. ADMIN
- E. CCMA
Answer: A,B,E
NEW QUESTION 36
What is the function of the Data Synchronization process?
- A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
Answer: D
NEW QUESTION 37
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 38
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and applied to the agents servicing the skillset.
- B. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- D. The skillset threshold class must be created and assigned to the skillset in configuration.
Answer: D
NEW QUESTION 39
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Real Avaya 78950X Exam Questions [Updated 2021]: https://www.examcost.com/78950X-practice-exam.html
