[Mar-2022] C_C4H510_04 Dumps PDF - C_C4H510_04 Real Exam Questions Answers
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NEW QUESTION 49
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: A,D
NEW QUESTION 50
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
- A. When data volume is low
- B. When data needs to be loaded quickly
- C. When there is unstructured legacy data
- D. When data needs to be loaded into multiple systems
Answer: C,D
NEW QUESTION 51
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Service warranty
- B. Installed base
- C. Registered product
- D. Service contract
Answer: C
NEW QUESTION 52
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Tickets
- B. External pricing
- C. Contracts
- D. Activities
Answer: A
NEW QUESTION 53
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to download an add-in for Microsoft Outlook?
- C. Do you want to enable agents to respond to tickets using an external e-mail client?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION 54
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 55
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 56
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: B
NEW QUESTION 57
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Report the incident from the screen in which the issue occurs.
- B. Check for solutions in the Help Center.
- C. Keep the incident lightweight and use screenshots only if it is necessary.
- D. Always create the incident with medium priority and adjust it later if applicable.
- E. Always include step-by-step instructions on how to recreate the issue.
Answer: A,B,E
NEW QUESTION 58
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. You need to be maintained as the contact for the installed base.
- B. The installed base is in status "In Preparation" and needs to be activated.
- C. You need to update the skills in the service ticket and the installed base.
- D. The address of the installed base does not match the account.
Answer: B
NEW QUESTION 59
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. No additional authorization concept is required
- B. No security issues with mashup outside of corporate network
- C. Real-time data access
- D. Offline access is available
- E. Existing reports can be reused
Answer: A,C,E
NEW QUESTION 60
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. No additional authorization concept is required
- B. No security issues with mashup outside of corporate network
- C. Real-time data access
- D. Offline access is available
- E. Existing reports can be reused
Answer: A,C,E
NEW QUESTION 61
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Credit limit check
- B. Delivery block
- C. Sales support block
- D. Prospect
Answer: B
NEW QUESTION 62
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Custom reports
- C. Standard reports
- D. Interactive dashboards
- E. Inner join data sources
Answer: A,B,C
NEW QUESTION 63
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Feed
- B. Solution finder
- C. Knowledge base fine-tuning activity
- D. Broadcast
Answer: B
NEW QUESTION 64
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Define a template.
- B. Activate Live Activity Configuration.
- C. Create a customer and assign an e-mail address.
- D. Set up an approval process.
Answer: A,C
NEW QUESTION 65
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Cause category
- C. Incident category
- D. Process category
- E. Warranty category
Answer: B,C,D
NEW QUESTION 66
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Time sheets can be submitted for approval.
- C. You can activate Microsoft Outlook integration for time recording.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
Answer: B,D,E
NEW QUESTION 67
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