[Mar 14, 2024] Updates Up to 365 days On Valid CRT-271 Braindumps
Best QualityCRT-271 Exam Questions Salesforce Test To Gain Brilliante Result
Salesforce CRT-271 Certification Preparation for Community Cloud Consultants is an important certification for professionals who work with the Salesforce Community Cloud platform. CRT-271 exam covers a range of topics related to community setup, engagement, and management, and passing the exam is a requirement for obtaining the Community Cloud Consultant certification. With the right training and preparation, individuals can successfully pass the CRT-271 exam and validate their expertise in building and implementing solutions using the Salesforce Community Cloud platform.
NEW QUESTION # 64
Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Work Order tab is under the Selected tab in Community Management.
- B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
- C. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
- D. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
Answer: B
NEW QUESTION # 65
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
- B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- C. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- D. Use the 'My Cases' list view with compact layout, return five records, and disable public access
Answer: C
NEW QUESTION # 66
A Salesforce admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community. What three things should the Salesforce admin do to brand this community using Community Builder?
Choose 3 answers
Select one or more of the following:
Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements?
Choose 3 answers
Select one or more of the following:
- A. Configure profile/permissions for a public user
- B. Add the certificate that supports the specified domain
- C. Select the option to allow Advanced Security in Community Management
- D. Create a new certificate using certificate and key management
- E. In setup, select domains and click add a domain
Answer: A,B,C
NEW QUESTION # 67
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
- A. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
- B. Create a validation rule to prevent duplicates and show an error message.
- C. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
- D. Uncheck the option Allow Duplicates in Salesforce in Community Management.
Answer: C
NEW QUESTION # 68
You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?
- A. Go into the Community Manager >> Administration and Activate the community
- B. Go into the Community Builder >> Settings and Activate the community
- C. Deploying to production automatically enables the community
- D. Go into the Community Manager >> Administration >> Settings and Activate the Community
- E. The community will automatically activate when you add users to it
Answer: D
NEW QUESTION # 69
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Set up Live Agent in Community Management.
- B. Enable Live Agent in Community Settings.
- C. Configure Live Agent in the Salesforce org.
- D. Add a custom Live Agent Lightning component.
Answer: C,D
NEW QUESTION # 70
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. Customer Community Plus
- B. High Volume Customer Portal
- C. Lightning External Apps
- D. Portal Manager
Answer: B
NEW QUESTION # 71
Your company has provided you with a list of 'Bad Words' that they would like community users prevented from posting in the community. What do you use to achieve this?
- A. Moderation Rules
- B. Enable Automatic Sensitive Word Filtering
- C. Member Rules
- D. Member Criteria & Rules
- E. Content Criteria & Content Rules
- F. Content Criteria & Rate Rules
Answer: E
NEW QUESTION # 72
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
- Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
- A. Make sure customers are members of only the Architect and Builder Community
- B. Test the member profile permissions to make sure they are able too find and post relevant information
- C. Load test Chatter groups to make sure file and member counts won't be exceeded
- D. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- E. Establish moderation rules and processes for addressing flagged content
Answer: A,E
NEW QUESTION # 73
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
- A. Set the Number of Articles property inside the Page Editor
- B. Update Knowledge Settings inside Setup
- C. Add the Top Articles component inside the Community Builder
- D. Make sure Top Articles for Topics is enabled in Community Management
Answer: A
NEW QUESTION # 74
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?
- A. Create Partner users as members in the Customer Community and send login details to the users
- B. Include the partner profile as a member of the Community for customers.
- C. Add the Customer community to the Partner Community user profile
- D. Select the Enable Customer Community user option in the Partner contact in Salesforce
Answer: C
NEW QUESTION # 75
Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:* Five active Communities* Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container* Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
- A. Access all Communities via Salesforce1 iOS app
- B. Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser
- C. Access all Communities via mobile browser using the Community URL
- D. Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
Answer: D
NEW QUESTION # 76
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Delete existing Topics and assign Articles to newly created Topics
- B. Mark old Topics as Inactive and assign Articles to the new Active Topics
- C. Merge similar Topics in Content Management Workspace
B . Keep existing Topics and reassign Articles to newly created Topics
Answer: C
NEW QUESTION # 77
You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?
- A. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
- B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
- C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
- D. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
Answer: A
NEW QUESTION # 78
You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
- A. Log a case with Salesforce Support
- B. Update your Template to the latest Version in Community Manager
- C. Update your Template to the Latest Version in Community Settings
- D. Update your Template to the latest version in Community Builder
- E. Deactivate and Reactive your Community
Answer: D
NEW QUESTION # 79
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
- A. Community Builder
- B. Community Manager
- C. Force.com Site Settings
- D. Community Settings
- E. Sites Settings
Answer: B
NEW QUESTION # 80
What are the four stages of the Community Roll-out framework?
- A. Create > Communicate > Design > Implement
- B. Analyse > Design > Implement > Maintain
- C. Establish > Manage > Measure > Engage
- D. Plan > Develop > Test > Review
- E. Design > Implement > Grow > Review
Answer: C
NEW QUESTION # 81
Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?
- A. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community
- B. Add the Member Profile to the Community
- C. Navigate to the Contact Record and Enable the Contact as a Community User
- D. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User
Answer: D
NEW QUESTION # 82
Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?
- A. Provide Super User Access to Partner Sales Reps
- B. Enable the Partner Sales Manager as Super Admin
- C. Create a criteria-based Sharing Rule
- D. Set the number of partner roles to two
Answer: D
NEW QUESTION # 83
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
- A. Make sure customers are not members of other Salesforce Communities.
- B. Performance test the Community with a large number of members with increased activity.
- C. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
- D. Formalize the member registration process, including automating the account assignment orperson account creation.
- E. Test the Community for member activity, including cases and articles.
Answer: A,C
NEW QUESTION # 84
Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers. Which Salesforce feature should the Salesforce Admin recommend?
- A. Files Connect
- B. Files Sync
- C. Chatter and Files
- D. Content Library
Answer: D
NEW QUESTION # 85
An organisation's administrator is tasked with setting up and configuring Reputation within a new community.
Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:
- A. Enable setup and display of reputation levels
- B. Configuration point ranges for the levels
- C. Upload a badge image for each reputation level
- D. Provide a custom name for each reputation level
- E. Remove and add reputation levels as required
Answer: A,B,E
NEW QUESTION # 86
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
- A. Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels
- B. Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu
- C. Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels
- D. Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels
Answer: C
NEW QUESTION # 87
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
- A. Lightning External Apps
- B. Customer Community Plus
- C. High Volume Customer Portal
- D. Portal Manager
Answer: B
NEW QUESTION # 88
Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
- A. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
- B. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
- C. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
- D. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
Answer: A
NEW QUESTION # 89
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