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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| Topic 2: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - The four dimensions of service management - ITIL service value system (SVS) |
| Topic 3: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 4: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
| Topic 5: ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Start where you are - Think and work holistically - Optimize and automate |
| Topic 6: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which is the main form of service interaction between service consumers and digital services?
A) Service actions
B) Delivery of goods
C) Transfer of goods
D) Access to resources
2. What does a product specification primarily describe?
A) Critical aspects, requirements, and characteristics of a product
B) The ability of a system to remain operational
C) The process of merging code into a central repository
D) The initial creation used for testing a product's design
3. Which of the following statements about 'outcomes' is TRUE?
A) The level of expenses regarding a technology for a service is defined by an outcome
B) Outcomes provide assurance to stakeholders regarding the performance of a service
C) The delivery of products to a stakeholder is enabled by outcomes
D) An outcome depends on at least one output to deliver a result
4. When is the earliest that a workaround can be documented in 'problem management'?
A) After the problem has been resolved
B) After the problem has been logged
C) After the problem has been prioritized
D) After the problem has been analyzed
5. Which of the following BEST describes a release?
A) A cause, or potential cause, of one or more incidents
B) The addition, modification, or removal of anything that could affect services
C) A version of a product, service, or other configuration item made available for use
D) An unplanned interruption to a service or reduction in the quality of a service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
