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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Manager Customization | 15% | - Forms, fields and views modification - Database dictionary changes - RAD and JavaScript scripting - Menu and interface customization |
| Integration and Reporting | 20% | - Integration with other systems - Web services and API usage - Report creation and management - Dashboard and data analysis |
| Service Manager Configuration | 25% | - Incident, problem and change management setup - Service request and catalog configuration - Notification and escalation rules - Workflow and process design |
| Service Manager Administration | 20% | - System monitoring and logging - Database management and maintenance - User, role and security management - Backup and recovery processes |
| Service Manager Architecture and Deployment | 20% | - Server and client configuration - Installation and deployment procedures - Performance and scalability - System architecture and components |
