What is the duration of the CRT-261 Exam
- Number of Questions: 60
- Passing Score: 67%
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
How to book the CRT-261 Exam
These are following steps for registering the CRT-261 exam. Step 1: Visit Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Integration | 14% | - Reporting and Integrations
|
| Interaction Channels | 12% | - Digital Engagement
|
| Case Management | 20% | - Case Processes
|
| Implementation Strategies | 15% | - Project and Solution Design
|
| Knowledge Management | 10% | - Knowledge Features
|
| Service Cloud Solution Design | 18% | - Service Console and Productivity
|
| Industry Knowledge | 11% | - Customer Service and Support Processes
|
