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GAQM CPS-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Module 1 – Foundation of Supervision | - Basic communication skills - Role and responsibilities of a supervisor - Transition from team member to supervisor - Setting goals and planning |
| Topic 2: Module 5 – Conflict Resolution & Problem Solving | - Decision-making and problem-solving models - Conflict types and sources - Handling difficult employees and situations - Conflict resolution strategies |
| Topic 3: Module 6 – Leadership & Operational Skills | - Workplace discipline and policies - Time and priority management - Health, safety and compliance basics - Employee development and training |
| Topic 4: Module 2 – Supervisor Professional Skills | - Leadership styles and situational leadership - Motivation theories and practices - Team development and dynamics - Delegation and authority management |
| Topic 5: Module 3 – Performance Management | - Coaching and feedback techniques - Managing underperformance - Performance appraisal processes - Goal setting and performance standards |
| Topic 6: Module 4 – Communication & Interpersonal Skills | - Giving instructions and feedback - Verbal and non-verbal communication - Active listening and questioning - Cultural awareness and communication |
