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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Anger Management | - Anger Control Strategies - Impact of Anger on Work & Behavior - Communication for Managing Emotions - Understanding Anger & Triggers |
| HR Training for Non HR Managers | - Interviewing & Candidate Evaluation - Termination & Exit Procedures - Recruitment & Selection Process - Job Analysis & Descriptions - Employee Orientation & Training - Diversity, Privacy & Legal Issues - Skills Inventory & Forecasting - Defining Human Resources - Compensation, Benefits & Discipline |
| Employee Dispute Resolution | - Peer Review Concept & Process - Initiating & Managing the Process - Root Causes of Process Failure - Role of the Review Panel |
| Conducting Effective Performance Reviews | - Goal Setting & Standard Definition - Performance Management Process - Review Preparation & Delivery - Development Planning & Coaching - Feedback & Communication Skills |
| Conflict Resolution | - Constructive Resolution Techniques - Communication & Active Listening - Conflict Resolution Styles - Types & Stages of Conflict |
| Talent Management | - Retention & Engagement Strategies - Compensation & High Potential Management - Competency Framework & Assessment - Talent & Succession Planning - Talent Identification & Development |
