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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welchem Dokument würden Sie eine Übersicht über die tatsächlichen Serviceleistungen im Vergleich zu den Zielen erwarten?

A) SLA-Überwachungstabelle (SLAM)
B) Service Level Agreement (SLA)
C) Operational Level Agreement (OLA)
D) Kapazitätsplan

2. Welche der folgenden Verfügbarkeitsverwaltungsaktivitäten? Wird als proaktiv angesehen und nicht als reaktiviert
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung

A) Keine der oben genannten
B) 2 nur
C) 1 nur
D) Beides

3. Ein Änderungsprozessmodell sollte Folgendes umfassen:
1 - Die Schritte, die unternommen werden sollten, um die Änderung mit definierten Abhängigkeiten oder Co-Processing zu behandeln, einschließlich der Behandlung von Problemen und unerwarteten Ereignissen
2 - Verantwortlichkeiten; Wer sollte was tun, einschließlich Eskalation
3 - Zeitrahmen und Schwellenwerte für den Abschluss der Aktionen
4 - Beschwerdeverfahren

A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 1 und 2
D) nur 1, 2 und 4

4. Welches der folgenden Ziele ist NICHT für die Erfüllung von Anfragen gültig?

A) Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
B) Beschaffung und Lieferung der angeforderten Komponenten von Standarddiensten
C) Informationen für Benutzer darüber, welche Dienste verfügbar sind und wie diese angefordert werden können
D) Zum Aktualisieren des Servicekatalogs mit Services, die möglicherweise über den Service Desk angefordert werden

5. Welche Art von Basislinie erfasst die Struktur, den Inhalt und die Details der Infrastruktur und stellt eine Reihe von Elementen dar, die miteinander in Beziehung stehen?

A) Basislinie ändern
B) Konfigurationsbasis
C) Projektbasis
D) Bestandsbasis

Solutions: