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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| IBM Storage Product Overview | 20% | - FlashSystem Family - XIV Storage System - IBM Spectrum Storage Suite - DS8000 Series - Storwize / SAN Volume Controller |
| Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Troubleshooting and Problem Determination | 25% | - Diagnostic Tools and Utilities - Performance Issues - Error Log Analysis - Connectivity and Path Failures |
| Installation and Configuration | 25% | - System Planning and Requirements - Hardware Installation - Software Setup and Initialization - Network Connectivity and SAN Configuration |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
A) Place the order with just 1 TB drives.
B) Place the order, then have the installer take apart and reassemble the XIV.
C) Place the order with height and weight reduction delivery.
D) Place the order with only 6 modules then perform a MES upgrade.
2. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
A) XIV
B) DS88870
C) SONAS
D) Storwize V7000 Unified
3. A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)
A) Collect DS5300 performance data and model the workload on a 12 module XIV.
B) Collect DS5300 and XIV performance data and model the cumulative workload.
C) Migrate the DS5300 workload to the XIV using XIV migration capability.
D) Gather and analyze capacity requirements and usage using the DS5300 and GUI.
E) Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
4. A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
A) LTO-6
B) LTO-4
C) LTO-5
D) LTO-3
5. A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?
A) DS8870
B) XIV System
C) N series
D) FlashSystem 840
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C,E | Question # 4 Answer: B | Question # 5 Answer: D |






