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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Relationship & Outcome Management | 20% | - Deepen customer strategic partnership - Continuous improvement and value expansion - Track and report business outcomes |
| Topic 2: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Topic 3: Business Value Analysis & Solution Design | 25% | - Build business case and value proposition - Financial metrics: CAPEX, OPEX, ROI, TCO - Quantitative and qualitative value assessment |
| Topic 4: Customer Environment Diagnosis & Stakeholder Management | 20% | - Customer Conversation Framework - Identify and engage key stakeholders - Assess business context, drivers, and challenges |
| Topic 5: Implementation, Governance & Change Management | 20% | - Organizational change and adoption strategy - Project governance and risk mitigation - Benefits realization and measurement |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
1. Which option is included in a business scenario?
A) business goal, major activities, information used, and interactions among people and technology
B) peak, low, and average transaction volumes
C) list of recommended technology products, to provide automation and reduce costs
D) activity-based costing used to perform the activities.
2. Which action should be done to assess training needs?
A) Look at prior problem tickets.
B) Conduct interviews with people who represent major user roles.
C) Identify where the system is most confusing to use.
D) Ask mangers if their employees need new skills.
3. Which statement about Partner capabilities combined with Cisco solution elements is true?
A) They provide a way to meet customer or industry-specific needs, beyond the general Cisco core offerings.
B) They are a required element for proposals that involve implementation of the solution.
C) They are a recommended way to reduce solution cost.
D) They are a recommended way to lower risk, by retaining scope of effort within the control of Cisco or the Partner.
4. Which option is a benefit of communicating a solution in business terms?
A) The lead customer business stakeholder is given a detailed explanation about the value of most advanced technologies.
B) The customer's business and IT personnel can have improved dialogue about the solution, its impact, and options for deployment.
C) The customer is more likely to invest because Cisco or the Partner is committing to a specific level of financial benefit.
D) The customer IT executive can better identify how the solution affects their headcount for problem resolution.
5. Which statement explains why a requirement is different than a viewpoint?
A) Requirements come from users and viewpoints come from executives.
B) Requirements are subjective and viewpoints are fact.
C) Requirements state needs and viewpoints are thoughts.
D) Requirements must come from one person.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |






