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Avaya 6402 Exam Syllabus Topics:

Avaya IP Office Implementation Sample Questions:

Question 1

The company president using a 1416 series telephone has asked for options to prevent other calls from ringing the telephone during certain time periods.
Which two options should be recommended? (Choose two.)

A. Inform the president to dial Short Code #16 (Voicemail off) to use during important telephone calls.
B. Adda Do NotDisturbOnuserButton for the president to use during important telephone calls.
C. Add a VoicemailOff Buttonfor the president to use during important telephone calls.
D. Inform the presidentto dialShortCode*08(Do NotDisturb on) to use duringimportant telephone calls.

Question 2

A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

A. the first hunt group mailbox only
B. the general sampling mailbox because hunt groups do not have mailboxes
C. both the first and second hunt group user mailboxes
D. the second hunt extension group mailbox only

Question 3

How is an Auto Attendant tested if the lines are not yet installed?

A. Create and dial a new Auto Attendant Short Code.
B. Call the Voicemail Start Code *77.
C. Call the Voicemail Announcement Code *8101.
D. Dial the default Short Code*91#.

Question 4

A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?

A. Visually Differentiate External Call
B. Drop External Only Impromptu Conference.
C. Auto Hold
D. Inhibit Off-Switch Forward/Transfer

Question 5

A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?

A. Add the CLI information to the Account Code.
B. Enable CLItracking.
C. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D. Add the client CLIinformation to the Incoming Call Route.

Solutions: