3308 Exam topics
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- Maintenance
- Troubleshooting
- Configuration
- Administration
- Installation
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Certification Path
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance certification path includes only one 3308 certification exam.
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Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Integration | 20% | - Common installation and configuration issues - Log analysis and resolution methods - Integration with Avaya Aura/Contact Center - Recording and playback problems |
| System Administration & Maintenance | 25% | - Backup and restore procedures - Software updates and upgrades - Security and access control - Performance monitoring and optimization |
| Contact Recording Implementation | 30% | - Database setup and integration - Server installation and configuration - Architecture and components - Recording policies and storage configuration |
| Quality Monitoring Configuration | 25% | - QM architecture and dependencies - Permissions and role management - Agent screen capture and synchronization - Evaluation forms and scoring setup |
