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Avaya 2U00210A Exam Syllabus Topics:

Section	Weight	Objectives
Messaging and Cloud Integration	15%	- UCaaS and hybrid deployment options - Avaya Messaging Service (AMS) - Unified messaging features
Collaboration and Endpoints	20%	- IP phones and video endpoints - Avaya one-X and workplace clients - Avaya VDI Communicator - Mobility and BYOD support
Avaya Aura Core Solutions	30%	- Interoperability and architecture - Avaya Aura System Manager - Avaya Aura Communication Manager - Avaya Aura Session Manager
Selling and Value Proposition	10%	- Customer requirements alignment - Competitive differentiation - Solution ROI and business value
Avaya Unified Communications Overview	25%	- UC market trends and business drivers - Key benefits and use cases - Avaya UC portfolio positioning

Avaya APSS Unified Communications Online Test Sample Questions:

1. Mother, your client contact, understands that applications like messaging, conferencing, and presence are part of the application layer of the Avaya Aura8 architecture. She wants to know why that is important since she could have the same centralized applications connected to her PBX. What reason will you want to discuss with her?

A) Applications can be deployed to any user, in the network, based on need rather than the corresponding PBX.
B) Upgrades for applications are automatic so users get the latest versions.
C) Speed of the application is increased, which allows the users to be more efficient.
D) Security is improved for the applications because they are in a separate layer.

2. Your client's LOB (line of business) manager, Edwin, like many clients, needs to do more with less. Which three capabilities show the Avaya Aura* ability to enhance user productivity? (Choose three.)

A) Upgrade incrementally
B) Know a user's availability through presence functionality
C) Scale the system based on changing needs
D) Ensure secure communications
E) Contact users through click to call, click to email, etc.
F) Reach a user wherever they are

3. Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $ 150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money. What should the Partner do? The Partner should:

A) Ask Avaya to pay the money to get the payments released.
B) Negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
C) Immediately report the matter by using Avaya Ethics Hotline or emailing [email protected]
D) Report the matter to their own management.

4. For the Microsoft register Windows platform. one-X register Communicator can be deployed in two different ways: standalone and integrated with CES (client enablement services). With the integrated deployment, users have access to additional unified communication (UC) capabilities. What three additional UC capabilities are accessible to users? (Choose three.)

A) Intelligent presence
B) Message waiting indication
C) Synchronized contacts
D) Visual voicemail
E) Video calling
F) Ad-hoc audio conferencing
G) Audio bridge conference control