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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
| Installation, Support and Maintenance Basics | - Support and maintenance overview - Installation and commissioning basics |
| Avaya Contact Center Solutions for IP Office Overview | - Architecture and components - Benefits and positioning |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center
2. Which is a supported language for Avaya IP Office Contact Center? (Select one.)
A) English
B) Brazilian Portuguese
C) French
D) Latin Spanish
E) German
F) Italian
3. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?
A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center
4. Which are three buying behaviors of typical midmarket customers? (Select three.)
A) The business has extensive internal IT support with outsourcing
B) The business uses limited customization. 1-2Vendors
C) The business has minimal IT support, and are risk adverse
D) The business makes decentralized purchase decisions
E) The business makes centralized purchase decisions
F) The business' environment is complex, customized multi-vendor, highly scaled integration critical
5. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.
A) False
B) True
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C,D,F | Question # 5 Answer: A |
