About Oracle 1Z1-1064 Exam

Oracle 1Z1-1064 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure A Service Request Category Identify KM Enablement Activities
Topic 2	Configure Agent Notifications Omnichannel Communications Identify Common SR Searches
Topic 3	Explain Engagement Cloud Integration Architecture And Mechanisms Describe CTI Integration Architecture
Topic 4	Describe DCS Components (Products, Contact, KM, SR Creator, Admin) Customize A DCS Application
Topic 5	Describe Entitlement Concepts (Coverage, Milestones) Describe The Engagement Cloud Security Model
Topic 6	Describe DCS Enablement Activities (Profiles, Roles, Authentication) Enable Engagement Cloud Features
Topic 7	Describe DCS Architecture Components (Themes, Templates, Pages) Deploy An Initial DCS Application
Topic 8	Digital Customer Service (DCS) Use Functional Setup Manager (FSM) Set Up SR Creation And Handling
Topic 9	Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates) Configure CTI Notifications
Topic 10	Identify Mechanisms Of Engagement Cloud Customization Configure A Service Catalog
Topic 11	Use Tools Used To Configure And Customize Engagement Cloud Advanced Configuration, Integration And Analytics

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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