About Oracle 1Z0-1064-20 Exam

Oracle 1Z0-1064-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the Engagement Cloud security model Identify KM enablement activities
Topic 2	Deploy an initial DCS application Describe common SR processing activities
Topic 3	Omnichannel Communications Implement an SR assignment mapping Set up 'My Knowledge' page
Topic 4	Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)
Topic 5	Describe DCS components (products, contact, KM, SR creator, admin) Configure media toolbar
Topic 6	Enable Engagement Cloud features Perform Email set up a-ctivities
Topic 7	Describe Analytics concepts (infolets, subject areas, queries) Configure a Service Catalog
Topic 8	Set up default coverage Modify an Analytics report Set up standard coverage
Topic 9	Configure CTI notifications Identify common SR searches Author KM articles
Topic 10	Describe DCS architecture components (themes, templates, pages) Describe CTI integration architecture
Topic 11	Explain Engagement Cloud integration architecture and mechanisms Configure a Service Request Category

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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