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What is the cost of Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The price of the 7391X exam is $125 USD.
- Length of Examination: 90 minutes
- Passing Score: 70%
- Number of Questions: 40
- Format: Multiple choices, multiple answers
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
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Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Demonstrate how to perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Review primary call center components, concepts, and terms
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Create and test call vectors
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - Network routing and multi-site call handling - VDN configuration and override settings |
| Topic 2: Administration, Integration & Troubleshooting | 25% | - System administration and maintenance - Integration with other Avaya Aura components - Monitoring, reporting, and fault resolution |
| Topic 3: System Architecture & Overview | 15% | - Communication Manager licensing and feature activation - Avaya Aura Call Center Elite architecture - Deployment models and system components |
| Topic 4: Call Vectors & Variable Vectors | 25% | - Basic call vector design and configuration - Advanced vector variables and commands - Testing and troubleshooting vector flows |
| Topic 5: Media Server & Announcements | 15% | - Music-on-hold configuration - Avaya Aura Media Server setup - Announcement management and verification |
