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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 2: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 4: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 5: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) PRI 24/30
B) IP 500 PRI-U
C) Legacy Carrier Card
D) Voice Compression Module
E) ISDN-U
2. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A) QSIG-B
B) IP Office SCN
C) H.450
D) QSIG-A
E) None
3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) HTTP
B) IMAP
C) POP3
D) MAPI
4. Which two need to be programmed to accomplish this? (Choose two.)
A) Add the CLI information to the Account Code.
B) Create the Account Code in Manager.
C) Add the client CLI information to the Incoming Call Route.
D) Enable Forced Account Code on the ARS Dial out Short Code.
E) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
5. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A) http://192.168.42.100/CCRWebClient
B) http://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) https://localhost/CCRWebAgent
E) http://192.168.42.100:8080/inyama/inyama.html
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: A |






