Not everyone has evenings free for a bootcamp. If your 6201-1 preparation has to happen on the subway, in waiting rooms, or after the kids are asleep, the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation practice questions from ExamCost were made for that kind of schedule in 2026.
Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Related Certifications: | Avaya Aura Communication Manager Certifications Avaya Certified Implementation Specialist - Contact Center |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Typically delivered through an Avaya-authorized testing provider at a testing center or via online proctored delivery, depending on program availability. |
| Pre Condition: | Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification. |
| Official Syllabus URL: | https://www.avaya.com/en/services/training-certification/ |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Vectoring | - Routing Configuration
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Contact Center Implementation | - Deployment and Configuration
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Reporting and Performance Management | - Monitoring Operations
|
| Maintenance and Troubleshooting | - System Support
|
6201-1 Exam Questions Answered: Avaya Candidates' FAQ
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation is an official exam run by Avaya under exam code 6201-1. Passing it awards the Avaya-Certification certification, which sits at the Professional tier. It also counts toward related credentials such as Avaya Certified Implementation Specialist - Contact Center, Avaya Aura Communication Manager Certifications. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification.
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation breaks down into 6 official domains, led by Avaya Call Management System Fundamentals, Avaya Aura Communication Manager Fundamentals, and Maintenance and Troubleshooting. You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
- A. emssve change authorizations; make needed changes to authorization
- B. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
- C. All changes are made in the CM using the change cam proc screen
- D. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
Correct Answer: D 🗳️
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
- A. 10400
- B. 100000
- C. 15600
- D. 500000
Correct Answer: B,C 🗳️
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Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS receives data internally and stores data in a volatile switch memory.
- B. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
- C. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
- D. BCMS is interval based and CMS is call based.
Correct Answer: B,D 🗳️
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. Agent Login ID farm
- B. Vector farm
- C. Hunt Group farm
- D. VDN farm
Correct Answer: D 🗳️
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The /cms/install/logdir/admin. log shows a link is operational.
- B. The arrow an the CMS menu is up
- C. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- D. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- E. From the CMS menu. Maintenance Connection Status shows a link operational.
Correct Answer: A,B,E 🗳️
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