Understanding of functional and technical aspects of Opening a support ticket with F5
The following will be discussed in this section:
- Given log file snippets, identify critical events
- Review the Network Map in order to determine the status of objects
- Use iApps Analytics to gauge the current running status of application services
- Use the dashboard to gauge the current running status of the system
- Given a current running status, recognize significant statistics
- Identify the appropriate supporting components and severity levels for an F5 support ticket
- Identify the necessary components for all support cases (Qkview uploaded to iHealth/ or attached to case, serial number of device, problem description, other supporting data)
- Explain what virtual servers, pools, nodes and pool members are
- Explain the purpose of iApps Analytics
- Interpret each of the statistic types displayed by the dashboard
- Distinguish between qualitative/quantitative statements in order to assemble an accurate problem description
- Review log files and identify possible events
- Explain the status icons of objects on the map
- Describe how to capture application statistics
- Distinguish between relevant/irrelevant information in order to assemble an accurate problem description
- Given an issue, determine the appropriate severity according to F5 guidelines
- Provide quantitative and relevant information appropriate for a given issue
- Identify severity levels and the associated response times
- Given a situation, predict the appropriate dashboard statistics
- Given log file snippets, describe an event sequence
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Understanding of functional and technical aspects of Troubleshooting basic device management connectivity issues
The following will be discussed in this section:
- Determine whether a filter is enabled
- Given the use of a remote authentication server, verify proper DNS and NTP settings in order to diagnose a connectivity issue
- Check and interpret port lockdown settings and packet filters in order to determine the cause of a management connectivity issue to a Self-IP
- Interpret a packet filter rule list in a given situation
- Isolate potential causes of basic network connectivity issues, given scenarios related to: client configuration, client network access, device network access, network topologies
- Apply connectivity troubleshooting tools (i.e. ping, traceroute, http/https availability, remote shell access, network based console access) in the appropriate situation
Reference: https://support.education.f5.com/hc/en-us/articles/4403999362715-TMOS-Administration-201
How to book the F5-201: TMOS Administration Exam
Register or log in on F5 Network website, or visit the Candidate Portal, or contact F5 Certification for more information.
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