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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 2: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Topic 3: Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Topic 4: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 5: Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings - Identity and access management |
| Topic 6: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?
A) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
B) Set up only SSO ahead of launch.
C) Set up both SSO and SCIM before launch.
D) Set up only SCIM before launch. SSO can be set up after launch.
2. What is the most effective way to project manage a team in Slack?
A) Send a check-in template to teammates to respond to on a weekly basis.
B) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
C) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
3. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?
A) Communications plan
B) Policies & settings documentation
C) Roles and responsibilities matrix
D) Statement of work (SOW)
E) Grid Orientation curriculum
4. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
A) Assign employees to monitor help channels and answer users' questions.
B) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
C) Create various help channels in Slack for users to submit their requests.
D) Communicate an immediate response timeline to ensure user requests are attended to.
5. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?
A) By request
B) Invite-only
C) Hidden
D) Open
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: C |
