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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?

A) UX vision
B) V2MOM
C) RACI

2. When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A) Feasibility
B) Viability
C) Desirability

3. Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

A) Solve for one, extend to many through a persona spectrum.
B) Use Jobs to Be Done to increase empathy with the audience.
C) Hold focus groups with traditionally underrepresented participants.

4. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Priority matrix
B) Data analysis
C) Design critique

5. A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A) A journey map will allow the developers to start building.
B) A journey map allows for the creation of a solution architecture diagram.
C) A journey mapping exercise will provide ail of their technical requirements.

Solutions: