SAP P_CRMSRV_70 : SAP Certified Application Professional - Service with SAP CRM 7.0

P_CRMSRV_70 pass collection

Exam Code: P_CRMSRV_70

Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0

Updated: Jul 23, 2026

Q & A: 100 Questions and Answers

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SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Customizing and Configuration- CRM customizing framework
  • 1. Workflow and rule setup
    • 2. Business role configuration
      Service Request and Case Management- Service request processing
      • 1. Case creation and lifecycle
        • 2. Routing and escalation
          Interaction Center (IC WebClient)- Agent desktop and interaction handling
          • 1. UI configuration and navigation
            • 2. Customer interaction processing
              Installed Base and Product Management- Installed base configuration
              • 1. Product registration and tracking
                • 2. Equipment and warranty management
                  Service Contracts and Agreements- Contract setup and lifecycle
                  • 1. Service level agreements (SLA)
                    • 2. Pricing and billing integration
                      SAP CRM Service Fundamentals- Service module architecture and integration
                      • 1. CRM Service components overview
                        • 2. Integration with ERP and external systems

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