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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Aggregate planning |
| Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
WGU Operations Management (C215, VDC2) Sample Questions:
1. How does inventory management differ for manufacturing organizations compared to service organizations?
A) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
B) Service organizations must maintain work-in-progress types of inventory.
C) Service organizations are concerned with managing idle time due to material and component shortages.
D) Manufacturing organizations must maintain tangible inventory.
2. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to labor
B) Proximity to customers
C) Proximity to a community center
D) Proximity to parks
3. Why is capacity requirements planning (CRP) important?
A) It coordinates availability of materials for production processes.
B) It enables an assessment of employee production efficiency.
C) It creates a transparent view of lead time and overtime usage in work centers.
D) It provides the ability to compare available production capabilities to the planned workload.
4. Which instrument would use an allocation process for space requirements in an industry scenario?
A) Rectilinear distance
B) Relationship chart (REL)
C) From-to matrix
D) Block plan
5. In which organizational layout would one expect to see items arranged by type?
A) Fixed
B) Process
C) Product
D) Hybrid
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
