Microsoft MS-740 : Troubleshooting Microsoft Teams

MS-740 pass collection

Exam Code: MS-740

Exam Name: Troubleshooting Microsoft Teams

Updated: Oct 27, 2026

Q & A: 123 Questions and Answers

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About Microsoft MS-740 Exam

Every candidate studies differently, so ExamCost ships the MS-740 practice questions in three formats: a printable PDF, a Desktop Test Engine for Windows, and an Online Test Engine that runs in any browser. However you prefer to prepare for Microsoft Troubleshooting Microsoft Teams, there is a version that fits.

Microsoft MS-740 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Troubleshooting Microsoft Teams
Exam Number:MS-740
Exam Duration:120 minutes
Exam Price:USD 165 (varies by region)
Available Languages:Chinese (Simplified), German, Korean, Spanish (varies by availability), English, Japanese, French
Real Exam Qty:40-60
Related Certifications:Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Teams Administrator Associate
Certificate Validity Period:1 year (renewable via Microsoft certification renewal assessment)
Passing Score:700/1000
Exam Format:Multiple response, Drag and drop, Case studies, Scenario-based troubleshooting, Multiple choice
Recommended Training:Microsoft Teams Admin and Support Documentation
Microsoft Learn - Troubleshooting Microsoft Teams (MS-740) Learning Path
Exam Registration:Microsoft Learn Certification Dashboard
Pearson VUE Microsoft Exams Registration
Sample Questions:Free Download MS-740 exam cost
Exam Way:Online proctored exam or in-person test center via Pearson VUE
Pre Condition:No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/

Microsoft MS-740 Exam Syllabus Topics:

SectionObjectives
Troubleshoot Teams policies and admin configuration- Voice and conferencing configuration
  • 1. Calling policies and routing issues
    • 2. Audio conferencing configuration problems
      - Messaging and collaboration policies
      • 1. Chat restrictions and compliance settings
        • 2. Channel and team permission issues
          Troubleshoot Teams meetings, calls, and voice quality- Call quality and media issues
          • 1. Network-related call degradation
            • 2. Audio/video distortion and latency
              - Meeting join and scheduling issues
              • 1. Calendar integration problems
                • 2. Meeting link and access failures
                  Troubleshoot Microsoft Teams clients and sign-in issues- Client installation and update issues
                  • 1. Update and version conflicts
                    • 2. Teams desktop client installation failures
                      - Authentication and sign-in troubleshooting
                      • 1. Azure AD sign-in issues
                        • 2. Multi-factor authentication failures
                          Troubleshoot Teams devices and infrastructure- Teams Rooms and meeting devices
                          • 1. Peripheral and hardware failures
                            • 2. Device registration and provisioning issues
                              - Network and connectivity
                              • 1. Firewall and proxy restrictions
                                • 2. Bandwidth and QoS issues

                                  Common Questions About the Microsoft MS-740 Exam

                                  The MS-740 exam is the official exam behind the Microsoft Certified: Teams Support Engineer Associate credential from Microsoft. It sits at the Professional level of the Microsoft certification track. It is also associated with Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. The ExamCost practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.

                                  The MS-740 exam contains 40-60 questions and gives you 120 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the ExamCost test engine a week before your exam date to check whether your pacing holds under pressure.

                                  You need 700/1000 to pass the MS-740 exam, and the official registration fee is USD 165 (varies by region). A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed ExamCost practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.

                                  No mandatory prerequisites. Recommended: experience administering Microsoft Teams, Microsoft 365 services, and basic networking knowledge.

                                  Requirements can change, so confirm the latest details on the official Microsoft exam page before you register.

                                  You can book the MS-740 exam through the following official channels:

                                  The exam is delivered Online proctored exam or in-person test center via Pearson VUE, so pick the option that suits you when booking.

                                  Microsoft points candidates to these official courses:

                                  Once you have worked through the official material, wrap up your preparation with the 123 practice questions from ExamCost to lock in what you have learned.

                                  Yes. A free MS-740 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

                                  Your purchase is protected by our 100% Money Back Guarantee. If you take the MS-740 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.

                                  The MS-740 syllabus is divided into 4 domains, including Troubleshoot Teams devices and infrastructure, Troubleshoot Teams policies and admin configuration, and Troubleshoot Teams meetings, calls, and voice quality. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.

                                  Microsoft Troubleshooting Microsoft Teams Sample Questions:

                                  Question #1

                                  You support a Microsoft Teams environment for a company.
                                  A user is unable to share an uploaded file from their device in a chat with another user. The following error
                                  message displays:

                                  You need to troubleshoot and resolve the issue. What is the cause of the issue?

                                  • A. The user exceeded their OneDrive storage quota.
                                  • B. The user does not have a SharePoint license.
                                  • C. SharePoint permissions prevent the user from sharing the file.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #2

                                  A company uses Direct Routing for its telephone solution.
                                  Users in the sales department are unable to make outbound calls. You observe that the sales department does
                                  not have a voice routing policy assigned.
                                  You need to resolve the issue.
                                  How should you complete the command? To answer, select the appropriate options in the answer area.
                                  NOTE: Each correct selection is worth one point.

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation

                                  Question #3

                                  A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.
                                  You need to provide guidance on how to use the CQD.
                                  Which action can you perform by using the CQD? To answer, drag the appropriate responses to the
                                  statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar
                                  between panes or scroll to view content.

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation
                                  Graphical user interface, text, application Description automatically generated

                                  Reference:
                                  https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide

                                  Question #4

                                  An organization has E5 licenses without audio conferencing.
                                  When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to
                                  recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
                                  You need to resolve the issue.
                                  Which three actions should you perform? Each correct answer presents a complete solution.
                                  NOTE: Each correct selection is worth one point.

                                  • A. Update the Teams desktop app to the latest version.
                                  • B. Sign out of Teams and the sign back in to Teams.
                                  • C. Clear the Teams app local cache and the Windows credentials cache.
                                  • D. Deactivate and reactivate the user's Teams license.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,C  🗳️

                                  Question #5

                                  A company uses Direct Routing.
                                  Users report that they are not able to dial out to specific numbers. You have been provided with the tenant's
                                  dial plan that has the following normalization rule:
                                  * Pattern: A0?(\d{7))$
                                  * Translation: +1250S1
                                  The administrator is unsure if the normalization rule is causing this issue and needs help understanding it. You
                                  need to provide the administrator with the correct normalization of two dialed telephone numbers.
                                  You need to provide the administrator with the correct normalization of two dialed telephone numbers
                                  What should you identify? To answer, select the appropriate translated numbers in the dialog box in the
                                  answer area.
                                  NOTE: Each correct selection is worth one point.

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation
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