Microsoft MB2-422 : CRM 3.0 Customization

MB2-422 pass collection

Exam Code: MB2-422

Exam Name: CRM 3.0 Customization

Updated: Sep 01, 2026

Q & A: 212 Questions and Answers

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Microsoft MB2-422 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft CRM Architecture Overview- CRM platform components and structure
  • 1. System architecture and layers
    • 2. Core CRM entities and relationships
      Topic 2: Security and Data Management- Data management
      • 1. Data integrity and relationships
        • 2. Import/export data
          - Security model
          • 1. Record-level security
            • 2. Roles and privileges
              Topic 3: Customization Fundamentals- Form customization
              • 1. Form events and scripts
                • 2. Form layout design
                  - Entity customization
                  • 1. Attributes and field types
                    • 2. Creating and modifying entities
                      Topic 4: Business Logic and Automation- Workflows and processes
                      • 1. Automated business rules
                        • 2. Workflow creation and management

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