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Certification Topics of Microsoft MB-920 Exam
The topics included in the Microsoft Dynamics 365 Fundamentals Exam are:
- Introduction to CRM Service Management
- Manage data access and protection
- Deploy Windows devices
- Dynamics 365 for Customer Engagement
- Cash management
- Power Platform
- Security privacy
- Manage identity and access
- Manage policies and profiles
- Accounting standards and localizations for finance
- Dynamics 365 for Finance and Operations
- Manage updates
- Manage apps
- Introduction to CRM Marketing Management
- CRM Field Service Management and Project Services Automation
- Dynamics 365 for Talent
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Prerequisites for Microsoft MB-920 Exam
It's important to be familiar with the prerequisites before taking MB-920. The prerequisites will help you understand the topics covered in the test. Besides, they will also guide you on how to go about preparing for the exam.
- Sales, Marketing and Customer Service
- You need to have experience in using Azure Cognitive Services such as Text Analytics, LUIS, etc.
- Basic knowledge of how sales process is used for managing opportunities
- Microsoft Dynamics 365 Customer Engagement Overview
- You need to have some experience in implementing Dynamics 365 Customer Engagement and Power Platform solutions.
- Finance and Business Intelligence
- You should have knowledge on how to use the Microsoft Dynamics 365 applications such as the Customer Service and Field Service.
- You should have some knowledge on how to use the PowerApps, Flow, Portal, and PowerBI.
- It is important to be familiar with the latest Dynamics 365 applications.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920
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Microsoft MB-920 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Finance | 20–25% | - General ledger and financial dimensions - Core capabilities and use cases - Accounts payable and receivable - Expense, fixed asset, and budget management |
| Topic 2: Describe core capabilities of finance and operations apps | 15–20% | - Identify key components and architecture - Explain common features across modules - Describe integration and reporting features |
| Topic 3: Describe Dynamics 365 Commerce | 10–15% | - Retail channels and point of sale - Omnichannel capabilities |
| Topic 4: Describe Dynamics 365 Human Resources | 5–10% | - Core HR features and processes |
| Topic 5: Describe Dynamics 365 Supply Chain Management | 25–30% | - Procurement and sales processes - Inventory and warehouse management - Core capabilities and business scenarios - Manufacturing processes and production control |
| Topic 6: Describe Dynamics 365 Project Operations | 10–15% | - Project management and accounting basics |
