A safe, virus-free test system is table stakes. ExamCost's Microsoft Dynamics 365 Customer Experience Analyst engine builds a clean study environment around 138 practice questions — interactive, adjustable, current for 2026.
Microsoft MB-280 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Passing Score: | 700/1000 |
| Exam Format: | Scenario-based, Multiple-choice |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewal available) |
| Sample Questions: |  |
| Exam Way: | Online proctored (Pearson VUE) or in-person testing center |
| Pre Condition: | Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-280 |
Microsoft MB-280 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Data Ingestion | 20-25% | - Manage data transformations
|
| Topic 2: Configure Customer Data Privacy Settings and Establish Data Policies | 20-25% | - Configure data policies
|
| Topic 3: Manage Overlapping Identities and Unify Customer Profiles | 15-20% | - Manage unified profiles
|
| Topic 4: Create and Configure Segments and Measures | 25-30% | - Create and configure measures
|
| Topic 5: Configure Insights and Customer Card | 10-15% | - Configure customer insights card
|
MB-280 FAQ: Cost, Content, and Conditions
120 minutes, 40-60 questions — that's your time budget. Rehearse it: the ExamCost online engine runs simulation tests with automatic settings, so pacing becomes trained, not lucky.
Files arrive first: our system emails your purchase within a minute of successful payment — unlimited installations, and 24/7 support if nothing shows up within 2 hours (check spam). Failure is covered too: take the corresponding MB-280 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You can also choose a free replacement — two other products of equal value.
Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial. Eligibility rules change from time to time, so confirm the current requirements on the official page (official MB-280 exam page) before booking.
The Microsoft Dynamics 365 Customer Experience Analyst blueprint spans 5 domains — including Configure Insights and Customer Card (10-15%), Create and Configure Segments and Measures (25-30%), Configure Customer Data Privacy Settings and Establish Data Policies (20-25%). The weightings are your study map: allocate hours where the points are. Every subtopic appears in the outline above.
$165 USD per attempt, 700/1000 to pass. Cost-effective preparation matters here: the 138 practice questions for the Microsoft Dynamics 365 Customer Experience Analyst cost a fraction of one retake.
Yes — download the free MB-280 demo before buying and assess the quality and reliability yourself; it's the best way to avoid wasting money on bootless material. Purchases include 365 days of free updates, renewable later at half price.
The Microsoft Dynamics 365 Customer Experience Analyst is Microsoft's certification exam for Microsoft Certified, at the Associate level. Passing it demonstrates proficiency with specific technologies — a credential employers from small business to enterprise recognize. Related credentials include Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate.
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You are the Dynamics 365 Sales administrator for an electronics company.
The sales team is having difficulty locating different products in the same category - for instance; all versions of flat screen TV available.
You need to make it easier for the sales team to navigate through products via taxonomy.
What should you use?
- A. Related products
- B. Product unit groups
- C. Product bundles
- D. Product families
Correct Answer: D 🗳️
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A company deploys Dynamics 365 Sales.
You are deploying Dynamics 365 App for Outlook to all users in the environment. You complete the following steps of the deployment:
# Assign all users the required security privileges.
# Enable and test all mailboxes.
Users report that the app is NOT visible within their Outlook client.
You need to make Dynamics 365 App for Outlook available to all users.
Which two actions should you perform? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.
- A. Provide the app URL to the users.
- B. Instruct users to install the app.
- C. Add the app for all users.
- D. Share the app with all users.
- E. Assign the Dynamics 365 App for Outlook User security role to all users.
Correct Answer: B,C 🗳️
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You have enabled Dynamics 365 App for Outlook for your sales team.
Users report that they are dissatisfied that they must track the emails manually, so you propose folder-level tracking.
You need to enable folder-level tracking in your environment in order for your users to configure the rules.
Which three actions should you perform in sequence before saving your changes? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions int he correct order.
Correct Answer:
Explanation:
* Access Environment Settings in the Power Platform Admin Center:
* Start by navigating to the Power Platform Admin Center where environment-specific settings are managed. This is the control center for configuring tracking and other settings for Dynamics 365 instances.
Reference: Microsoft Documentation - Accessing Environment Settings
Select Email Tracking Settings:
Within the environment settings, go to Email Tracking settings. This area contains the configuration options for email tracking, including methods for tracking emails automatically or manually, and where folder-level tracking can be configured.
Reference: Microsoft Documentation - Configure Email Tracking in Dynamics 365 Enable Use Folder-Level Tracking from Exchange Folders:
Once in the Email Tracking settings, enable the Use folder-level tracking from Exchange folders option. This feature allows users to automatically track emails by moving them into designated folders in their mailbox. It removes the need for manual tracking, as moving an email to a tracked folder automatically links it to Dynamics 365.
After enabling this setting, save the changes to activate folder-level tracking across the environment.
Reference: Microsoft Documentation - Enable Folder-Level Tracking in Dynamics 365 By following these steps, folder-level tracking will be enabled, allowing users to configure tracking rules based on specific folders in their Exchange mailboxes, streamlining the email tracking process within Dynamics 365.
You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales.
You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface.
Your organization has recently hosted an event at a conference.
* You have a Customer Insights - Journeys web form to capture leads immediately at the conference.
* You expect sales users to enter lead information for prospects they meet at the event in the week after the conference.
You need to keep your data clean while also capturing all the valid leads from the event. What should you do?
- A. Go to The settings area in Customer Insights - Journeys and ensure the default form matching strategy is selected.
- B. Go to the classic editor and remove Create permissions from the security group for sales users.
- C. Go to business management settings and enable duplicate detection on leads based on email.
- D. Go to the form in Customer Insights - Journeys and update the form so that it can either create new leads or update existing leads.
Correct Answer: C 🗳️
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Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics
365 Sales data. You need to ensure that all eligible users have access.
Which three actions should you perform? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
- A. Assign users the correct privileges to use Copilot for Sales in Teams.
- B. Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.
- C. Install Copilot for Sales in Microsoft Outlook.
- D. Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.
- E. Enable Copilot for Sales in Dynamics 365.
Correct Answer: A,D,E 🗳️
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