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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welche Dimension des Servicemanagements berücksichtigt die Arbeitsabläufe und Kontrollen, die zur Bereitstellung von Services erforderlich sind?

A. Partner und Lieferanten
B. Information und Technologie
C. Organisation und Menschen
D. Wertströme und Prozesse

Question 2

Was ist das erwartete Ergebnis der Nutzung einer Service-Wertschöpfungskette?

A. Service-Wertströme
B. Wertrealisierung
C. Die Anwendung von Praktiken
D. Kundenbindung

Question 3

Wofür kann ein Änderungsplan verwendet werden?

A. Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen.
B. Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
C. Beschleunigung der Planung und Autorisierung von Notfalländerungen
D. Bereitstellung einer Möglichkeit, normale Änderungen einzuleiten

Question 4

Was definiert die Anforderungen an einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung?

A. Ein IT-Asset
B. Ein Konfigurationselement (CI)
C. Ein Benutzer
D. Ein Kunde

Question 5

Was ist der Zweck der Praxis des „Informationssicherheitsmanagements“?

A. Zur Planung und Verwaltung des gesamten Lebenszyklus aller IT-Assets
B. Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
C. Um sicherzustellen, dass genaue und zuverlässige Informationen zur Konfiguration von Diensten verfügbar sind, wann und wo sie benötigt werden
D. Zur Beobachtung von Diensten und Dienstkomponenten

Solutions: