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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Supplies Overview | 30% | - Original HP supplies value proposition - Supplies lifecycle and page yield concepts - Genuine vs. counterfeit/clone supplies identification |
| Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - Win-back and retention programs - Customer pain points and solution alignment - HP security and anti-counterfeiting features |
| Sustainability and Support Programs | 30% | - Environmental benefits of Original HP supplies - Warranty and support terms - HP Planet Partners recycling program |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
What is a risk of using counterfeit cartridges?
- A. Counterfeit cartridges generally produce print documents with unacceptable quality.
- B. Customers generally pay more for counterfeit cartridges.
- C. Counterfeit products can damage a printer.
- D. HP will bring legal action against customers who use counterfeit cartridges.
When might you get suspicious about a security label?
- A. When the label is placed on the tear strip
- B. When there is no color-flip and motion feature
- C. When the label has a quick response (QR)
- D. When the label is on a value Inkjet cartridge
