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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners start accumulating rebates with their first services sale.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

2. Which statement is true about Service Lines?

A) R4 Commercial support covers all business levels for workgroup printers.
B) All services lines are available for consumers who buy contractual services.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) The R7 computer support line is available for consumers

3. Which statement is true about selling services?

A) Consumers represent more than 85% of the total growth through 2014.
B) Usage and Care services are less profitable than selling the hardware alone.
C) Consumers do not want to buy services because they are only interested in hardware.
D) The Global Services market is not growing.

4. Which statement is true about the worldwide services market?

A) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
B) The services market is very competitive with low annual growth
C) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
D) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes

5. How can HP Care Packs help consumers?

A) HP Care Pack Services help consumers print on non-supported media.
B) HP Care Pack Services are not available for consumers.
C) HP Care Pack Services help consumers get their equipment up and running
D) HP Care Pack Services allow consumers to use compatible consumables.

Solutions: