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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Peripheral Support | - Basic connectivity and device integration
|
| Topic 2: Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
| Topic 3: HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
| Topic 4: Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
| Topic 5: Installation and Configuration | - System setup and operating system installation
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)
A) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
B) provides a soft surface to prevent scratches on the case or outer shell of the computer.
C) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
D) provides a dissipative connection for a wrist strap that must be worn by the service technician.
E) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
2. What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?
A) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.
B) Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
C) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.
D) Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.
3. How can you determine if an inaccessible drive is enabled?
A) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
B) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
C) Replace the storage device with a verified working device. If it works, the drive is enabled.
D) Press F8 during start up to access safe mode, and run diagnostics.
4. What is the correct way to clear the CMOS memory on an HP notebook?
A) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
5. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?
A) Clear the password using HP ProtectTools running from a USB drive.
B) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
C) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
D) Call HP Support, and request the HP authorized service provider override password for the device.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
