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HP HP2-E14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Lifecycle and Engagement | - Pre-sales engagement strategies - Renewals and contract lifecycle management - Customer retention and expansion opportunities |
| Topic 2: Service Sales Fundamentals | - Identifying customer business needs - Value-based selling principles - Positioning services within solution sales |
| Topic 3: Selling Process and Methodology | - Proposal and solution positioning - Objection handling and closing techniques - Opportunity qualification |
| Topic 4: HPE Service Value Proposition | - Improving IT operational efficiency - Reducing total cost of ownership (TCO) - Risk mitigation and SLA alignment |
| Topic 5: HPE Services Portfolio Overview | - Consulting and professional services overview - Managed services and outsourcing offerings - HPE support and maintenance services |
