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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Transition | 20% | - Configuration and knowledge management
|
| Topic 2: Service Operation | 20% | - Operational processes
|
| Topic 3: Service Management as a Practice | 20% | - Concepts of service and value
|
| Topic 4: Service Lifecycle Core Concepts | 30% | - Service Strategy
|
| Topic 5: Continual Service Improvement | 10% | - CSI principles
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question 1
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
A. The change implementer
B. The change authorization board
C. The change manager
D. The change advisory board
Question 2
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services
A. All of the above
B. 2 and 3 only
C. 1 and 2 only
D. 1 and 3 only
Question 3
Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Question 4
Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is consistent with information in the service portfolio
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is accurate
D. Ensuring that all operational services are recorded in the service catalogue
Question 5
Which reason describes why ITIL is so successful?
A. It is not tied to any particular vendor platform
B. The five ITIL volumes are concise
C. It is designed to be used to manage projects
D. It tells service providers exactly how to be successful
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A |
