About ServiceNow CIS-SM Exam

Difficulty in Writing Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

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If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:

Configuration of management databases such as CI class management and CMDB identification
Concepts of Service Mapping Pattern Design
SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets

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ServiceNow CIS-SM Exam Syllabus Topics:

Topic	Details
Topic 1	CI Class Management Pattern Designer Scripting Discovery Configuration
Topic 2	Discovery Troubleshooting Behaviors, Clusters, IP Services, Schedules, MID Servers
Topic 3	Implementation Skill Sets, MID Server Requirements Reclassification, CMDB Relationships
Topic 4	Identification and Connection Sections, Troubleshooting Operationalizing IT
Topic 5	Discovery Process Flow Identification Rules, Reconciliation Rules, Datasource Precedence Rules

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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