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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the purpose of the Service Given Days measurement?

A) It is the amount of time from CE to the service given code put at the first contact with customer.
B) It is the number of days from CE to the non-definitive last service given code on PMRs.
C) It is the number of days from CE to the last final service given code on PMRs.
D) It is the number of days from Call Entry (CE) to the first final service given code on PMRs.

2. What is the taxonomy spreadsheet?

A) a list of all Fastpath Component IDs for the Tivoli Domain
B) a list of all supported Component IDs for all Domain/Platform
C) a list of all supported Component IDs for the Tivoli Domain
D) alist of all OneTeam Component IDs for the Tivoli Domain

3. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) W9
C) 39
D) 99

4. What is the main purpose of ECuRep?

A) It is the repository for product download.
B) It is the data repository for manuals.
C) It is the repository for all customer PMR data.
D) It is the data repository for product Component IDs.

Solutions: